Payments

How to manage your payments in the Easy administration portal. Manage new payments, make refunds, find transaction information and much more.

Payments

  1. New payments
  2. Payment details
  3. Cancel payments
  4. Refunds
  5. Bulk Manage Payments

 

1) New Payments: Remember to Charge

 
New payments require your action. When you ship the order, make sure to Charge payment in order to receive the funds from Nets. If the order is canceled by the consumer, make sure to Cancel the payment in order to release the reservation on the consumer payment card. 
 
 
How to Charge a payment
Charge a payment on the same day as you ship the matching order. To Charge one payment, simply select the payment in the payment overview click Charge in the Quick actions drop down menu. To Charge several payments at once, select the payments and click Charge. 
 
 
Edit before charging a payment
All orders may be partially charged - we have listed three scenarios with examples below. 
 

1. Charge a specific product

 
To Charge one or several products you check the select boxes. The total sum of the refund will be calculated based on the selected order lines. Control the amount and click Charge. 
 
Example: You have received an order of 1 red T-shirt and 1 yellow T-shirt, but it turns out you only have the red T-shirt in stock. You want to deliver the red T-shirt now and the yellow as soon as it arrives from your supplier. Check the order line for the red T-shirt and click Charge. The yellow T-shirt will be possible to charge at a later stage (as long as it is within 30 days*). 
 
 
2. Change quantity before Charging
 
You can edit the quantity on an order line by entering a new value in the quantity field. The total will be updated according to your changes. Control the amount and click Charge. 
 
Example: You have received an order of 100 red T-shirts. You only have 80 in stock and the customer wants you to send what you have as soon as possible. To do this you write "80" in the quantity field. The system will update the total automatically and you can click Charge to complete the order. 
 
 
3. Change the amount before charging 
 
You can change the amount on an order line by entering a new value in the price field. The total will be updated according to your changes. Control the amount and click Charge.
 
Example: Your customer has called to cancel the order. You however are a great seller and have managed to persuade the customer to go through with the purchase - with 20 SEK discount. Lower the amount to the agreed price in the input field. The system will calculate the total according to your changes.
 
When lowering the price a new order line will be created containing the remaining part of the reserved amount. Also, note that it is not possible to charge an amount that exceeds the original order. The system will tell when you exceed the limit.
 
 
4. Reset if you lose track of changes
 
All of the changes above can also be made in combination. If you make changes and get lost there is always a possibility to reset the changes to get back to the starting point when you opened the modal.
 
 
 

*Please note that card payments need to be Charged within 30 days, or else the payment will be cancelled automatically. It will then require a new order from your customer if you wish to Charge after the 30 days. 

 

 

 

2) Payment Details

Find Payment details by clicking the order row or View details in the Quick actions drop down menu. 
 
Charges and refunds
If you have made multiple Charges and Refunds on a specific payment, all details will be shown in the Payment details. It is possible to perform actions directly from this page.
 
Order details
The order details show the name of the consumer and the Payment Status of the order line(s). This will show who made the order and what specific status the order lines are in. 
 
Transaction details show information that may be useful when in contact with our support team.
 
The History section shows all events related to a specific payment, including which user performed a particular action.
 
 
 

3) Cancel Payments

Release reserved amounts on card payments

If a consumer cancels an order before the goods are shipped, you may Cancel the payment. In this case, Nets will not charge a fee. By Cancelling a payment, the money will be released to the consumer payment card. 

To Cancel one payment, simply select the payment in the payment overview click Cancel in the Quick actions drop down menu. To Cancel several payments at once, select all desired payments and click Cancel.
 
 
 
Please note that it is not possible to change the status of a Cancelled payment.
 

 

4) Refunds

Refund total or parts of a payment.
Full Refund

In order to Refund the total amount you simply click Refund in the Quick actions drop down menu. 

Please note! If the payment has been Partially Charged and you want to refund the full payment, you need to make one refund per charge. To find all charges that are related to the same original payment you click View details on any line related to the order in the payments lists.

 

Edit and Refund 

All Charged payments, including single or multiple order lines, may be partially Refunded. To partially Refund a payment, click Edit and refund in the Quick actions drop down menu, select the desired order lines and/or edit the fields before clicking Refund.  You can use several actions depending on your needs. We have listed three examples below.

 

Not enough money to make a refund?

If there are not enough funds on your account when you have initiated a refund the transaction will appear as “refunding” until the balance equals or exceeds the amount you wish to refund plus the transaction fee. To be able to complete the refund there are two ways:

1. Charge new payments

or

2. Make a deposit

If you don’t have any payments to charge you can make a deposit to your account by a regular bank transfer.

The deposit does not need to match the exact amount of the refund and transaction fee. The exceeding amount will be booked as a deposit and included in your next payout.

The deposited funds will be visible on the payout page of your Easy account a couple of days after the bank transfer.

You can find more information on how to make a deposit, including account details and reference number, in the account section and on the payout page in case the balance is negative.

 

Please note! 
- It normally takes a few days before the funds are transferred to your customer's account depending on the card issuer's (normally your customer's bank) routines.
- Your balance needs to be larger than the amount you want to refund including transaction fees. Make a deposit or charge new payments if your balance is too low. 
 

1. Refund the amount of a specific product

 Check the select boxes to refund one or several products. The total sum of the refund will be calculated based on the selected order lines. Control the amount and click Refund. 

Example: Your customer has ordered one red and one yellow T-shirt. He has returned the red T-shirt to you and you need to make a refund for that specific product. Check the select box for the order line and click refund.

 

3. Change quantity before refunding

You can edit the quantity on an order line by entering a new value in the quantity field. The totals will be updated according to your changes. Control the amount and click refund. 

Example: You have an order of 5 T-shirts that have been shipped and charged, after which you receive a return of 2 T-shirts. Make a partial Refund by changing the quantity from 5 to 2. 

 

2. Change the amount before refunding 

Enter a new value in the price field to change the amount on an order. The totals will be updated according to your changes. Control the amount and click Refund.

Example: Your customer calls you to say that the red T-shirt's color differs from the website. He still wants to keep the T-shirt but would like a 20 SEK discount, which you accept. You change the price on the specific order line to match the sum of 20 SEK that you like to refund. 

When you lower the price a new order line will be created containing the remaining part of the charged amount. Also note that it is not possible to refund a larger amount that what was originally charged - the system notifies you when you exceed the limit.

4. Reset if you lose track of changes

All of the changes above can also be made in combination. If you make changes and get lost there is always a possibility to reset the changes to get back to the starting point when you opened the modal.
 
 

5) Bulk Manage Payments

Charge, cancel and refund several payments at the same time

Sometimes you might want to handle several payments at the same time, for example when you deliver all goods you have sold during the weekend the following Monday. To save time you can charge all payments at once.

Go to the new payments tab for performing charges or cancellations with a few clicks. You can also refund multiple payments in the charged payment tab by following the same steps below.

 
Follow two quick steps to manage multiple payments:
 
  1.  You can check all payments on a page by clicking the top check box. The possible actions for your chosen payments will then light up. You can also select the payments you want included in the action by simply checking the checkbox on the payments you wish to handle.
     
  2. Finish by clicking the preferred action.

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