Declined payments

Orders from your webshop that could not be paid for

What is a declined payment?

Payments can be declined for various reasons. Here are some examples:

The customer may have entered an invalid card number or expiry date. Insufficient funds on the cardholder’s account, communication problems with acquirer would also cause a payment to be declined. If the customer is not passing the credit report while doing an invoice payment, then the payment will be shown in this tab.

The columns "decline reason" and the "i" sign in the "acquirer respons code", will give you good hints to why the specific payment was declined.

The following action is possible to make in this tab:

Action bar

In the action bar below the list you will find an “Export”-button, where you can create a downloadable CSV-file containing all selected rows with all the visible columns in the list.

Do you have a question or need help?
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