To Charge one or several products you check the select boxes. The total sum of the refund will be calculated based on the selected order lines. Control the amount and click Charge.
Example: You have received an order of 1 red T-shirt and 1 yellow T-shirt, but it turns out you only have the red T-shirt in stock. You want to deliver the red T-shirt now and the yellow as soon as it arrives from your supplier. Check the order line for the red T-shirt and click Charge. The yellow T-shirt will be possible to charge at a later stage (as long as it is within the 21 days*).
2. Change quantity before Charging
You can edit the quantity on an order line by entering a new value in the price field. The total will be updated according to your changes. Control the amount and click refund.
Example: You have received an order of 100 red T-shirts. You only have 80 in stock and the customer want you to send what you have as soon as possible. To do this you write "80" in the quantity field. The system will update the total automatically and you can click Charge to complete the order.
3. Change the amount before charging
You can change the amount on an order line by entering a new value in the price field. The total will be updated according to your changes. Control the amount and click refund.
Example: Your customer has called to cancel the order. You however are a great seller and have managed to persuade the customer to go through with the purchase - with 20 SEK discount. Lower the amount to the agreed price in the input field. The system will calculate the total according to your changes.
When lowering the price a new order line will be created containing the remaining part of the reserved amount. Also, note that it is not possible to charge an amount that exceeds the original order. The system will tell when you exceed the limit.
4. Reset if you lose track of changes
All of the changes above can also be made in combination. If you make changes and get lost there is always a possibility to reset the changes to get back to the starting point when you opened the modal.