How to cancel a payment

Release reserved amounts on card payments

If a consumer cancels an order before the goods are shipped, you may Cancel the payment. In this case, DIBS will not charge a fee. By Cancelling a payment, the money will be released to the consumer payment card. 

To Cancel one payment, simply select the payment in the payment overview click Cancel in the Quick actions drop down menu. To Cancel several payments at once, select all desired payments and click Cancel.
Please note that it is not possible to change the status of a Cancelled payment.


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