Transaction search

To search for your transactions select Search in DIBS Manager™. There you can search using a number of different criteria.
Note that the date you search for is the date when the payment first reached the DIBS Payment Gateway.

Refund

Most of the payment methods supported by DIBS allow a settled amount to be refunded. To refund a transaction, click on Search/Quick refund and enter the DIBS reference number and the desired amount. As always in DIBS, the sum is entered in hundredths (for example in British pence).
Note that the refund function does not accept amounts greater than the sum that was settled for the order. It is possible to refund a partial amount until the amount equals the settled amount.

Settlement

Most of the payment methods supported by DIBS allow an authorized amount to be settled. To settle a transaction, click on Search/Settlement and enter the DIBS reference number and the desired amount. As always in DIBS, the sum is entered in hundredths (for example in British pence).
Note that the settle function does not accept amounts greater than the sum that was settled for the order. It is not possible to settle an authorization more than once.

AuthReversal

Some of the payment methods supported by DIBS allow an authorised amount to be reversed. To reverse a transaction, click on Search/AuthReversal and enter the DIBS reference number.
It is not possible to reverse an authorization more than once.

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